A Matter of Culture, LLC

5 Core Customer Service Values Empathy Most the time, the person we are in communication with about a service complaint, is by no means the problem. What frustrates me as a consumer, is when I have to explain my problem, and it is as if no one is on the other end. Sometimes just hearing, I completely understand your frustrations, or I am right there with you, I am doing everything to get this right, goes a long way. Just knowing that they can relate is something I really ...value. Patience Problems are not easy to solve, customers typically understand this. But when we are moved across three departments, multiple conversations, repeating information, customers patience becomes thin. For a customer service worker, patience truly needs to be a virtue, listening carefully, understanding the issue, and working to fix the issue. There is a certain skill to remain patience with difficult customers, but it is essential to providing and excelling with customer service in the public sector. Passion I truly enjoy working with or talking with people who are passionate about what they do. It’s always inspiring to hear people passionate about their craft, their skills, and taking their work to a higher level. This is true for me with customer service officials, I love it when customer service representatives are upbeat, energetic and genuinely listening to your issues, and trying to help. Persistence Employees need to keep working towards a resolution. Sometimes this is not easy, especially with how complex government often operates, but being persistent and finding an appropriate solution is one of the most important roles of a customer service official. Often, this means that management needs to have properly trained employees and has clearly provided all the right information, points of contact and whatever resources are needed to assist a customer. Desire to Improve Customer service officials have dozens of conversations with customers each day. The organizations that do customer service best are the ones that look at data, analyze conversations, train employees and constantly looking for ways to improve their product/service and how they are providing customer service. In a lot of cases, customers are reporting similar challenges and issues, what separates good customer service representatives from poor is that they look at each case as an individual and unique case. Although the solution might be identical to a previous call, the ability to truly connect with customer and treat them like they are the first person ever to report the problem, is crucial.

"Treat your customer, as you want to be treated as a customer." This is so simple but the hardest part of a business."Treat your customer, as you want to be treated as a customer." This is so simple but the hardest part of a business.

"We believe that customer service can be - ought to be - an intrinsically rewarding profession. There's just something about serving people that's immensely satisfying to the human psyche."

We look forward to sharing our blog and more in 2019! We also hope that you share your good and bad customer service experiences with us. Good things will happen in 2019!!

We wish you great Customer Service and ......

So very true! https://www.businessinsider.com/chick-fil-a-is-the-most-pol

A Customer Requests a Discount You Can't Give Discounting can be a dangerous tactic. On one hand, offering a discount might be the motivation that some potential customers need to finally buy from you.... But on the other hand, by offering discounts, you risk devaluing the perception of your brandonce you offer a discount, it becomes more difficult to get people to buy from you at full price again. At Groove, we don't offer discounts for that very reason. But nobody likes to hear the word "no." So when a potential customer asks for a discount, don't just turn them down. Instead, make it clear why you won't offer a discount, and use it as an opportunity to reinforce the value of your product (and potentially convert the requester into a customer).

Customer Service does not exist in any of these scenes!! https://www.facebook.com/1598083078/posts/10214502684953055

https://www.martechadvisor.com//how-to-build-a-robust-cu/

Bad service and then this ...... https://www.ajc.com//popular-fult/7li4Y6cd1qAHAlYMI1Ho7L/

https://www.boredpanda.com/pet-store-act-of-kindness-cust/

https://www.facebook.com/kcci8/videos/ 1069896403178236?sfns=mo