Coalescence Inc d/b/a PatriceandAssociates

I was recently talking a Regional Director of a major restaurant brand who is doing various searches for Sr. Managers. I asked why is it so difficult to find given the higher unemployment rate? He said because the leadership skills we need is not necessarily what is available. We are seeing this across the board. This article from INC. sheds some light on the issue. With high pandemic unemployment rates, it should be easy to find skilled employees, right? Wrong! As you plan for 2021 start now to recruit the leaders that you will need to deliver!

As I talk with my customers, it is sad how the pandemic has impacted brick the hospitality and retail industry. Are you thinking of how you will leverage technology to enable safe and compelling in-store experience? How will this change the make-up of your teams/ processes? Disruption is undoubtedly occurring in all industries, and there are opportunities to emerge stronger. ... Can you visualize having the in-store experience without staff contact? Solutions are emerging, and I must say it is exciting.

Listen with curiosity. Speak with honesty. Act with integrity. The greatest problem with communication is we don’t listen to understand. We listen to reply. When we listen with curiosity, we don’t listen with the intent to reply. We listen for what’s behind the words. Roy T. Bennett, The Light in the Heart

From reducing food waste to predicting what customers will order, artificial intelligence is already streamlining the restaurant business and this is just the start. https://www.htrends.com/trends-detail-sid-112357.html

How much does a Bad Hire cost a company? According to the Society for Human Resources Management (SHRM), one hiring mistake can cost up to five times the bad hire’s salary. Career Builder found that 74% of employers admit having hired the wrong person for the opening. ... To stand a better chance of avoiding bad hires altogether, at Patrice and Associates, we assess candidates based on past experiences, future potential, and the cultural attributes most important to your organization delivering great

Is it worth spending time planning for 2021? The reality is that the current crisis has dramatically impacted all businesses, small and most small businesses, and start-ups. So the energy level might be down, and the attitude might be why Plan for 2021. My favorite quote is the one from Alice in Wonderland If you don’t know where you want to go, then it does not matter which path to take Believe me, as the owner of 2 businesses significantly impacted by this crisis so I... know the feeling. However, now is the time to visualize, reinvent, set the destination, and create a simple and agile plan to help you navigate the uncertainties to come. Surround yourself with mentors, think outside the box, and get an advisor if you need help.

"I have not failed. I've just found 10,000 ways that won't work." ~ Thomas Edison

"The secret of getting ahead is getting started. The secret of getting started is breaking your complex overwhelming tasks into small manageable tasks and then starting on the first one. ~ Mark Twain

"Times of transition are strenuous, but I love them. They are an opportunity to purge, rethink priorities, and be intentional about new habits. We can make our new normal any way we want." ~Kristin Armstrong

Nothing has impacted jobs in the hospitality and tourism industries with such totality as this virus has. When you think about the service industry, that's where the masses of jobs are in the economy. The hospitality and tourism industries have 330 million jobs worldwide. When you translate that into GDP impact, you're talking about an $8.9 trillion impact annually. ... If you look at the travel industry alone, earnings are $275 billion. That's $275 billion not being made, and money not being put back into the economy. This is a great article!

"The glue that holds all relationships together- including the relationship between the leader and the led- is trust, and trust is built on integrity." ~ Brian Tracy

Share the Big Vision! As a leader, the responsibility falls to you to help create and share your organization's vision. Visions come in all shapes and sizes. Encourage your people to be part of the bigger picture and, more importantly, get involved in the vision. ... If you don't talk about it, it doesn't exist in the minds of the people who can help.

As our world molds and grows into the "New Normal," we should also use this time to re-evaluate our businesses and really consider the importance that leadership has on our business and our employees.